Productivity: The Achilles heel in tourism and hospitality

In addition to the scarce production factor "capital", another one is now becoming scarce in many countries, such as in Switzerland: labor. But the elephant in the room is hardly ever named: lack of productivity. Some thoughts on that issue.

The pandemic has almost brutally exposed the lack of attractiveness of tourism and hospitality professions. To put it briefly: Those who find or have found something "better" are leaving or have already left - perhaps forever. Others may not even include these professions in their future plans. The reasons for this are well known: Compared to other sectors, there are often harsh working conditions, coupled with a lack of long-term and increasingly uncertain prospects - and often with rather modest wages and benefits.

Digitization in Tourism – Hold your breath and focus!

Digitization is a multi-layered development in which one easily can lose the overview. However, there are a few clear avenues for entrepreneurial tourism practice that need to be reconsidered, with the primary objective of increasing productivity and earning more revenue: (1) business model configuration (macro level), (2) process design (micro level) and (3) dealing with data (resource level).

Serviced Apartments - finally arriving in Switzerland for the benefitof all

Accommodation models are becoming increasingly hybrid. What began with the rapid spread of B & B continues with a growing number of serviced apartments. Thus, a globally widespread form of accommodation (finally) sets foot in Switzerland - for the benefit of the guests as well as the providers.

Digitization - What is really going on? A sober view of a fascinatingphenomenon

Digitization is on everyone's lips. We are fascinated by all new possibilities and in joyful expectation about what the future may bring. However, and in relation to the data (big data), which we generate and leave behind from all our activities in Cyberspace, there is - and quite rightly - an ambivalent relationship.
In times of such fundamental changes, it is sometimes helpful to leave the drunken astonishment of what is feasible behind and try to understand the events with a sober mind.

Let me try.